Travel Form

Movindia is a trademark of Movindia Private Limited, incorporated in New Delhi as a Tour Operator. The website www.movindia.com is owned and operated by Movindia Private Limited. Please read our terms and conditions carefully before you commit to a reservation with Movindia.
Trip reservation
Payment
Travel Documents
Delivery
Tailor-made tours: modification requested by the customer
Amendments by Movindia
Cancellation and Refunds
Liability
Claims
Disclaimer
Intellectual Property

1. Trip reservation
How to ask for a quotation
To book a tailor-made or organized tour, the customer must contact Movindia by email or telephone. The customer will receive a proposal describing the tour description, package inclusions and exclusions, net price, and payment terms. The customer is encouraged to ask for changes in the proposal if it doesn’t meet their requirements or budget. They must also ask for any clarification if necessary, to avoid misunderstandings.
How to book
Upon accepting the proposal, the customer will be asked: to email each passenger’s passport copy and provide their identification and contact details. to pay a down payment. If payment is done by a third party by credit card, the credit card holder must also send an ID proof. to email the passengers’ arrival and departure flight details. An invoice will be sent or uploaded online to each paying passenger. The subscription to a trip is valid after Movindia has received an advance deposit. The payment must be finalized on or before the due date.
Physical ability
The traveler must check whether they are physically able to undertake the intended trip, especially for mountain expeditions and treks. Upon reservation, the customer must inform Movindia about any diet preferences or disabilities requiring special attention, so adjustments can be made accordingly, as far as possible.
Legal and health requirements
The customer must check the legal and health requirements before traveling to India. Passengers must carry a valid passport with a visa issued before departure by the Indian Embassy of their country of residence. Currently, only a limited number of persons are entitled to a visa on arrival in India. 2. Payment Price Tariffs in advertising materials and on this website are displayed for your information only. The actual price of the trip is mentioned in the agreement issued in the customer’s name by Movindia. It can exceptionally be revised upward in the event of cost variations after
booking (fuel cost, local taxes, etc.). In case of significant fluctuations in exchange rates, the price quoted in a foreign currency (EUR, USD, etc.) might also be revised upward. The customer would be informed immediately.

2. Methods of payment
Remote payment: interbank transfer or online payment by credit or debit card. Payment in the Delhi office: cash, credit card, and Traveler’s cheques (currencies: EUR, USD, or INR). The online payment gateway for Visa, MasterCard, and American Express is secured by Stripe and Razorpay, therefore Movindia cannot access any confidential financial information about its customers.
Exchange rate and transaction fees
Applicable exchange rates will be as on the day of the transaction. The customer is requested to bear all costs for interbank transfers (option OUR). No extra fees are levied by Movindia for credit card payments. However, in the case of foreign credit cards, the customer might notice a discrepancy between the billed amount and the amount actually debited from their account. This would result from fees levied by their own bank for international transactions, for which Movindia shall not be liable. In case of discrepancy between the billed amount and the amount actually
received by Movindia, we reserve the right to ask the customer to pay the difference. 

3. Travel Documents
Before the trip starts, the customer will receive a firm booking confirmation, mentioning the names and contact details of the hotels, train and flight timings, etc. Travel documents are delivered upon receipt of full payment. They are directly handed over by Movindia or its appointees (guides, drivers, etc.), otherwise sent by email. If required, the documents will be couriered to the customer in India or in their country (and a notification will be emailed to the customer). In case the documents are not received in time, the customer has to inform Movindia as soon as possible so that duplicate documents can be arranged.

4. Modification requested by the customer
Before and during the tour, the customer can ask for changes to their program, for all or part of the tour booked. Movindia will check whether the changes are feasible and will estimate possible additional charges. If the customer agrees with the conditions, Movindia will proceed with the changes. 

Modification of travelers’ number If some travelers withdraw from a group, they will be refunded the amount paid as described in the “cancellation” section, provided that the trip costs do not rise for the remaining travelers. Otherwise, the increase in trip costs resulting from the cancellation of some passengers from a group must be borne by the passengers canceling their booking (so that the remaining confirmed passengers will not be affected). If new travelers want to join the trip, Movindia will check if services are still available for booking and will reconfirm the final price.

5. Amendments by Movindia
If some services included in the price are not available at the time of booking (such as sold-out flights or hotels), Movindia will look for equivalent alternative solutions and inform the customer. If some solutions cost additional charges, Movindia will also reconfirm with the customer before booking.
Please read carefully our Liability section below. In case of changes beyond Movindia’s responsibility, Movindia will provide all assistance required and will endeavor to minimize any inconvenience, but cannot offer any compensation. Any additional charge resulting from such changes will be payable by the customer. For example, if a train is canceled at the last minute, Movindia will make necessary arrangements (hotel booking & transportation as required), but the
cost must be borne by the customer. In cases of emergency, Movindia may arrange an advance payment on behalf of the customer, who will be required to pay back Movindia before the end of the trip.

6. Cancellation and Refunds
Cancellation Deadlines
If the customer cancels their trip: More than 60 days in advance, Movindia will refund the full amount paid, deducting a placement fee and any non-refundable expenses incurred for the trip (issued flight ticket, for example). From 31 to 60 days prior to the trip, Movindia can require the payment of 50% of the total price, or more if necessary to cover non-refundable expenses already incurred. 30 days or less prior to the trip, Movindia can keep all or part of the total price and can require payment of the unpaid balance.
Methods of payment (for refunds)
For payments done by credit cards: the refund will be credited to your credit card. It might take up to ten working days. For payments done by cash or bank transfers: the refund will be handed over by cash or transfer, depending on whether the customer is still in India or not. In the case of transfers, please note that it might take some time due to the formalities required to transfer funds out of India.

7. Liability
The company cannot always control or prevent changes implemented by its suppliers. Movindia is not liable for the amendment or cancellation of services by an airline, railway, or boat transporter. Should a scheduled change occur, Movindia will endeavor to minimize any inconvenience, but cannot offer any compensation. Any additional charges resulting from such changes will be payable by the customer. If Movindia has to modify or interrupt a trip for legitimate reasons (safety, security, weather, or any other case of force majeure), the customer cannot claim compensation for
unused services.

8. Claims
Any complaint regarding the trip must be notified immediately to Movindia by phone, so the company can bring a solution to the problem. After the trip, claims can be sent by email and will be handled personally. Movindia is subject to Indian laws and to the jurisdiction of New Delhi.

9. Disclaimer
Information contained on this website is provided in good faith, but Movindia makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials, or products included on this website. Except to the extent as provided by applicable law, Movindia disclaims all responsibility as to the information, content, materials, or products arising from the use of this site, whether direct, indirect, consequential, or
otherwise.

10. Intellectual Property
The content of this website and all documents generated by Movindia Private Limited, including texts, trademarks, designs, files, and arrangements, are the intellectual property of their author Fran Shala and cannot be used or reproduced without her explicit consent.