Please read our terms and conditions carefully before you commit to a reservation with Movindia.
How to ask for a quotation
To book a tailor-made or organized tour, the customer must contact Movindia by email or telephone. The customer will receive a proposal describing the tour description, package inclusions and exclusions, nett price and payment terms.
The customer is encouraged to ask for changes in the proposal if it doesn’t meet his/her requirements or budget. He/she must also ask for any clarification if necessary, to avoid misunderstandings.
How to book
Upon accepting the proposal, the customer will be asked:
One invoice will be sent or uploaded online to each paying passenger.
The subscription to a trip is valid after Movindia has received an advance deposit. The payment must be finalized on or before due date.
Physical Ability
The traveler must check whether he or she is physically able to undertake the intended trip, especially for mountain expeditions and treks.
Upon reservation the customer must inform about any diet preferences or disability requiring special attention, so that Movindia can adjust the reservation accordingly, as far as possible.
Legal and Health Requirements
The customer must check the legal and health requirements before traveling to India. Passengers must carry a valid passport with a visa delivered before departure by the Indian Embassy of their country of residence: currently only a very limited number of persons are entitled to visa on arrival in India.
Price
Tariffs in advertising materials and in this website are displayed for your information only. The actual price of the trip is mentioned in the agreement issued in the customer’s name by Movindia. It can exceptionally be revised up in the event of variation of costs after the booking (fuel cost, local taxes…). In case of important fluctuations in exchange rates, the price quoted in a foreign currency (EUR, USD…) might also be revised up. The customer would immediately be informed.
Methods of Payment
Remote payment: interbank transfer or online payment by credit or debit card.
Payment in Delhi office: cash, credit card and Traveler’s cheques (currencies: EUR, USD or INR).
The online payment gateway for Visa and MasterCard is secured by HDFC bank; therefore Movindia cannot access any confidential financial information about its customers.
American Express and JCB cardholders have to send a Mail Order Form by email or fax; their credit card details will be deleted from Movindia’ system once the payment is credited in our account (usually after 10 days).
Exchange Rate and Transaction Fees
Applicable exchange rate will be as on the day of transaction.
The customer is requested to bear all costs for interbank transfers (option OUR).
No extra fees are levied by Movindia for credit card payments. However, in case of foreign credit cards, the customer might notice a discrepancy between the billed amount and the amount actually debited from his account. This would be the result of fees levied by his/her own bank for international transactions, for which Movindia shall not be liable.
In case of discrepancy between the billed amount and the amount actually received by Movindia, we reserve the right to ask the customer to pay the difference.
Before the trip starts, the customer will receive a firm booking confirmation, mentioning the name and contact details of the hotels, train and flight timings, etc.
Travel documents are delivered upon receipt of full payment.
They are directly handed over by Movindia or its appointees (guides, drivers…), otherwise sent by email.
If required, the documents will be couriered to the customer in India or in his/her country (and a notification will be emailed to the customer). In case the documents are not received in time, the customer has to inform Movindia as soon as possible so that Movindia can arrange duplicate documents.
Amendments or modifications of tour
Before and during the tour, the customer can ask for changes in his program, for all or part of the tour booked. Movindia will check whether the changes are feasible and will estimate possible additional charges. If the customer agrees with the conditions, Movindia will quickly proceed with the changes.
Modification of Travelers’ Number
In case some travelers withdraw from a group, they will be refunded the amount paid as described in the “cancellation” section, provided that the trip costs do not rise for the remaining travelers. Otherwise, the hike in trip costs resulting from the cancellation of some passengers from a group must be borne by the passengers cancelling their booking (so that the remaining confirmed passengers will not be affected).
In case new travelers want to join the trip, Movindia will check if services are still available for booking and will reconfirm the final price.
If some services included in the price are not available at the time of booking (such as sold out flight or hotel), Movindia will look for equivalent alternative solutions and inform the customer. If some solutions cost additional charges, Movindia will also reconfirm with the customer before booking.
Please read carefully our Liability section below. In case of changes beyond Movindia’ responsibility, Movindia will provide all assistance required and will endeavour to minimize any inconvenience, but cannot however offer any compensation. Any additional charge which should result from such changes would be payable by the customer only.
for example, if a train is cancelled at the last minute, Movindia will make necessary arrangements (hotel booking & transportation as required) but the cost must be borne by the customer. In cases of emergency Movindia may arrange an advance payment on behalf of the customer, who will be requred to pay back to Movindia before the end of the trip.
Cancellation Deadlines: if the customer cancels his trip:
Methods of Payment (for refunds):
for payments done by credit cards: the refund will be credited on your credit card. It might take up to ten working days.
for payments done by cash or bank transfers: the refund will be handed over by cash or transfer, depending on whether the customer is still in India or not. In case of transfer, please note that it might take some times due to the formalities which are required to transfer funds out of India.
Train and Flight Cancellation:
Movindia is not responsible for any train or flight cancellation and delay. If the client wants to purchase new tickets he will have to pay the total new amount for reservation.
The Company cannot always control or prevent changes implemented by their suppliers. Movindia is not liable for amendment or cancellation of services by an airline, a railway or a boat transporter. Should a scheduled change occur Movindia will endeavour to minimize any inconvenience, but cannot however offer any compensation. Any additional charge which should result from such changes would be payable by the customer only.
If Movindia has to modify or interrupt a trip for legitimate reasons (of safety, security, weather or any other case of force majeure), the customer cannot claim for compensation of unused services.
Any complaint regarding the trip must be notified immediately to Movindia by phone, so that the company can bring a solution to the problem. After the trip, claims can be sent by email and will be handled personally.
Movindia is subject to Indian laws and to the jurisdiction of New Delhi.
Data collection and security: Movindia collects personal data (name, contact and passport details…) voluntarily provided by its customers, in order to proceed their bookings and to meet their personal requirements. Movindia cares for their privacy and takes all necessary precautions to protect personal data. Only authorized employees and contractors (who have agreed to keep information secure and confidential) have access to this information.
When a website user sends a query form from www.movindia.com, the user’s IP address will be captured and send to Movindia. This information will not be logged. It may be used in a limited number of cases to identify a user or his location when we feel it is necessary to enforce compliance with our rules or terms of service or to protect our service, site, users or others.
Information sharing: Movindia might give some customer’s contact details to somebody asking for references about the company. However these details will never be published nor forwarded in bulk to a third party for marketing purposes. A customer can request us anytime to keep his or her contact details totally confidential.
Online Payment by credit card: customers paying online will be redirected to a secure payment gateway. Movindia will not access their confidential banking data.
Information contained on this website is provided in good faith, but Movindia makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, the content, materials or products included on this website. Except to the extent as provided by applicable law, Movindia disclaims all responsibility as to the information, content, materials or products arising from the use of this site, whether direct, indirect, consequential or otherwise.
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